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Public Works Department

Show All Answers

1. Where do I report a water leak or sewer problem?

During regular business hours contact City Hall at 512-990-6100. After hours contact the Pflugerville Police Department at 512-251-4004.

2. What is the chipping service?

The Chipping service is a complimentary service offered to the residents of the City of Pflugerville to assist in recycing tree limbs, shrubs and landscape clippings. Residents may request their brush and limbs be picked up and chipped by calling: 512.252.CHIP (2447) or by emailing: chipping@cityofpflugerville.com. Once a request has been made, the pickup time depends on weather conditions. The chipper cannot operate in rainy and damp weather. See the attached link for additonals details.

3. My car hit a pothole in the city street and was damaged. Who handles the claims?

Damages can be reported to the Finance Office at the City of Pflugerville, however the report of damaged vehicles, etc. does not guarantee the city is responsible for the claims. 512-990-6100.

4. Where do I report street flooding or drainage problems?

The City maintains inlets, pipes, concrete channels, natural channels and headwalls that discharge into creeks. The City maintains drainage easements to ensure they are clear of any obstacles restricting the flow of water.

Residents are urged not to use the drainage systems for disposal of leaves, grass clippings or any other debris as that will impede the flow of water into the underground system and could cause flooding and make the maintenance of the area more difficult. Dumping of debris, trash or other items will be referred to the code enforcement officer. Littering is punishable by a fine.

In the event of flooding due to a blockage of the storm drain system, residents are encouraged to contact the Streets Division from 7:30 AM to 4:00 PM at 512-990-6400, Monday through Friday.

In the event of a flooding emergency at any other time, call the Pflugerville Police Department at (512) 251-4004.

5. Where do I report a street light outage?

Street light outages may be reported by calling Oncor Electric at 888-313-4747 or you may enter the outage information directly on their website. For utility pole problems, please contact Oncor directly by phone, 888-313-4747. More...

6. Where do I report a water leak or sewer problem?

During regular business hours contact the Public Works Department at 512-990-6400. After hours contact the Pflugerville Police Department at 512-251-4004.

7. Does the City of Pflugerville have a recycling center?

The City's Recycling Center is located at 15500 Sun Light Near Way, next to the Public Works Department. (Enter at Travis County NE Metro Park). Hours are Monday - Friday, 8 a.m. - 5 p.m. and Saturdays - 10 a.m. - 2:00 pm.

For more information, check the link below or call 512-990-6400. More...

8. Where do I find information regarding Lake Pflugerville?

Information regarding Lake Pflugerville is available under the Community tab on the main page of the web site. You may also call the Parks and Rec Department at 512-990-6350 or the Public Works Department at 512-990-6400. More...

9. Where do I report a pothole?

Contact Streets Division at 512-990-6400 or if it is safety hazard, call the police department Community Information Line at 512-251-4004.

10. What kind of testing is performed to check the water quality?

Each year extensive testing is carried out on the water supply to insure the quality of the drinking water.

The complete statistics regarding the water quality are posted in English and Spanish on the website under Drinking Water Quality Reports.

Customers may also call the Public Works Department at 990-6400. More...

11. Where do I report a street sign down or one requiring maintenance?

The Streets Division is responsible for maintaining all of the traffic/street signs throughout the City except on Pecan Street (FM1825) and FM 685.

If you wish to report a sign that has been damaged, is faded, has graffiti, or to request a new sign call the Streets Division at 512- 990-6400, Monday through Friday.

After 4:00 p.m. weekdays and on weekends and holidays all emergency situations should be reported to the Pflugerville Police Department at 512-251-4004.

NOTE: Regulatory signs such as "STOP" or speed limits and others require an engineering warrant study and/or ordinance. State law will not allow the use of stop signs to control speed.

12. Where do I report a street that needs repairs?

The Streets Division performs street maintenance and repairs including: potholes, crack sealing, curbs and gutters, sunken roadway areas and other problems which may be hazardous to pedestrians or vehicles.

Request for street repairs should be reported to the Streets Division (512) 990-6400, Monday through Friday.

For emergency situations, call the Pflugerville Police Department Dispatcher at (512) 251-4004.

A request for service may be left for non-emergency situations and it will be scheduled for repair as soon as possible.

Persons reporting requests for services should provide City staff with the name, address, telephone number, location of the requested repair, and as much detailed information as possible concerning the problem.

Please be advised that the City does not perform repairs to State Highways. The Texas Department of Transportation (TxDOT) handles Pecan Street (FM1825) and FM 685. Maintenance repairs for those highways should be reported to TxDOT at (512) 832-7200. For citizens outside the City of Pflugerville, report your road maintenance problems to Travis County at (512) 854-9114.

13. Does the City of Pflugerville have a recycling center?

The City's Recycling Center is located at 15500 Sun Light Near Way, next to the Public Works Department. (Enter at Travis County NE Metro Park). Hours are Monday - Friday, 8 a.m. - 5 p.m. and Saturdays - 10 a.m. - 2:00 pm. For more information, check the link below or call 512-990-6400. More...

14. Where do I find information regarding Lake Pflugerville?

Information regarding Lake Pflugerville is available under the Community tab on the main page of the web site. You may also call the Parks and Rec Department at 512-990-6350 or the Public Works Department at 512-990-6400. More...

15. What kind of testing is performed to check the water quality?

Each year extensive testing is carried out on the water supply to insure the quality of the drinking water. The complete statistics regarding the water quality are posted in English and Spanish on the website under Drinking Water Quality Reports. Customers may also call the Utility Department at 990-6400. More...

16. Where do I report a pothole?

Contact Streets Division at 512-251-9935 or if it is safety hazard, call the police department Community Information Line at 512-990-6400.

17. Where do I report street flooding or drainage problems?

The City maintains inlets, pipes, concrete channels, natural channels and headwalls that discharge into creeks. The City maintains drainage easements to ensure they are clear of any obstacles restricting the flow of water.

Residents are urged not to use the drainage systems for disposal of leaves, grass clippings or any other debris as that will impede the flow of water into the underground system and could cause flooding and make the maintenance of the area more difficult. Dumping of debris, trash or other items will be referred to the code enforcement officer. Littering is punishable by a fine.

In the event of flooding due to a blockage of the storm drain system, residents are encouraged to contact the Streets Division from 7:30 AM to 4:00 PM at (512) 990-6400 Monday through Friday.

In the event of a flooding emergency at any other time, call the Pflugerville Police Department at (512) 251-4004.

18. Where do I report a street sign down or one requiring maintenance?

The Streets Division is responsible for maintaining all of the traffic/street signs throughout the City except on Pecan Street (FM1825) and FM 685. If you wish to report a sign that has been damaged, is faded, has graffiti, or to request a new sign call the Streets Division at 512- 990-6400, Monday through Friday. After 4:00 p.m. weekdays and on weekends and holidays all emergency situations should be reported to the Pflugerville Police Department at 512-251-4004.
NOTE: Regulatory signs such as "STOP" or speed limits and others require an engineering warrant study and/or ordinance. State law will not allow the use of stop signs to control speed.